Privacy Policy

1. Introduction

Intan Masa ("we", "us", "our") is a watch repair workshop located at Lebuh Pasar, 10200 George Town, Penang, Malaysia. We are committed to protecting the personal information of our clients and website visitors. This policy explains what data we collect, why we collect it, and how it is handled.

If you have any questions about this policy, please write to us at privacy@intanmasad.

2. Personal Data We Collect

When you use our contact form or communicate with us directly, we may collect:

• Full name
• Email address
• Telephone number (if provided)
• Message content relating to your watch service enquiry

We also collect standard website usage data through cookies and analytics tools, including pages visited, time on site, and browser type. Please see our Cookie Policy for details.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent — where you have submitted a contact form or accepted optional cookies.
• Legitimate interest — to respond to enquiries, manage service bookings, and improve our workshop communications.
• Contractual necessity — to fulfil our service obligations once a watch service has been agreed.

Malaysia's Personal Data Protection Act 2010 (PDPA) governs our handling of personal data. We comply with the principles established under the PDPA, including the general, notice, disclosure, security, retention, data integrity, and access principles.

4. How We Use Your Data

• To respond to your service enquiry or question
• To manage workshop intake records for watches in our care
• To contact you regarding the status of your service
• To improve the content and usability of this website

We do not use your personal data for automated decision-making or profiling.

5. Data Sharing

We do not sell or rent your personal data to third parties. We may share limited data with service providers who assist us in operating this website (such as hosting or analytics providers), strictly on a data processing basis and only as necessary. These providers are required to handle your data in accordance with applicable data protection law.

We may disclose personal data if required by law or in response to a valid request from a public authority.

6. Data Retention

Workshop intake records — which include contact information connected to a specific service — are retained for up to three years after the service date. Contact form enquiries that do not result in a service are retained for up to twelve months. Website usage data collected through analytics is retained in accordance with the terms of the analytics provider, typically up to fourteen months.

7. Data Security

We take reasonable precautions to protect your personal data. The workshop's physical records are stored in a locked environment. Digital data transmitted through this website is handled via secure connections. We conduct periodic reviews of our data handling practices.

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant authority in accordance with applicable law.

8. Cookies

This website uses cookies to support basic functionality and to help us understand how visitors use the site. You can manage your cookie preferences via our Cookie Policy page. Essential cookies are required for the site to function correctly; all others are optional.

9. Your Rights

Under the Malaysia Personal Data Protection Act 2010, you have the following rights:

• The right to access personal data we hold about you
• The right to request correction of inaccurate data
• The right to withdraw consent to processing (where consent is the legal basis)
• The right to request that we stop processing your data for direct marketing purposes
• The right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP)

To exercise any of these rights, please contact us at privacy@intanmasad. We will respond within 21 days.

10. Third-Party Links

This website may contain links to external websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies before providing any personal information.

11. Children's Privacy

This website is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact us and we will remove it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated date will be shown at the top of this page. Continued use of this website after any changes constitutes acceptance of the revised policy.

13. Contact

Data controller: Intan Masa

Address: Lebuh Pasar, 10200 George Town, Penang, Malaysia

Email: privacy@intanmasad

Telephone: +60 4-263 8745